Last updated: 25/06/2026
Dripdrop ApS ("Dripdrop", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, share, and protect personal information when you:
This Privacy Policy also explains how we use Artificial Intelligence (AI) technologies in connection with our business operations.
Dripdrop ApS
Søren Frichs Vej 25
8000 Aarhus C
Denmark
CVR: 36424303
Email: support@dripdrop.io
Dripdrop is the data controller for personal information collected through our website, customer support channels, and business development activities.
When you contact us regarding a transaction, receipt request, refund request, or support inquiry, we may collect:
When you contact us regarding our products, services, partnerships, demonstrations, commercial opportunities, or other business-related matters, we may collect:
We may collect technical information related to your use of our website, including:
We use cookies and similar tracking technologies on our website. Where non-essential cookies are used, we will request your consent prior to placing them. You may withdraw consent at any time. For details on the cookies we use, please refer to our Cookie Notice.
We process information to:
We process information to:
We may process information to:
We do not sell personal information to third parties.
Depending on the circumstances, we process personal information based on one or more of the following legal grounds:
Where processing is necessary to provide requested services, identify transactions, issue receipts, or process refunds.
Where processing is necessary to:
Where processing is necessary to comply with legal, accounting, tax, audit, regulatory, or compliance requirements.
Dripdrop uses Artificial Intelligence (AI) technologies as part of its business operations.
AI technologies may assist with:
Where AI-assisted tools support the processing of refund or support requests, final decisions on refunds are subject to human review. We do not make solely automated decisions that produce significant legal or similarly significant effects without human involvement. You have the right to request human review of any decision affecting your request.
We currently use AI technologies within our customer support operations through Zendesk and related services.
Support requests may be processed using AI-powered tools provided by trusted service providers.
AI technologies assist our teams, but human review and oversight remain available.
We use pre-trained AI models.
Information submitted through support requests is not used by third-party AI providers to train their models or improve their services.
Dripdrop does not use personal information submitted through its website forms to train public AI models.
To identify transactions and assist with customer requests, we may request limited payment-related information such as:
We do not collect, request, or store:
This information is used solely to locate and verify transactions and to process support, receipt, or refund requests.
We use trusted third-party service providers to operate our business and support our customers.
These providers may assist with:
Our service providers may include:
Information is only shared where necessary to provide services, investigate issues, process refunds, manage commercial relationships, or comply with legal obligations.
Where our service providers process personal information on our behalf, we have entered into Data Processing Agreements (DPAs) in accordance with GDPR Article 28. These agreements require providers to process personal information only on our documented instructions and to implement appropriate technical and organisational security measures.
Customer support data is primarily hosted within the European Union.
Our Zendesk environment is hosted in Ireland.
Some service providers may process information outside the European Economic Area (EEA) or the United Kingdom.
Where personal information is transferred internationally, appropriate safeguards are implemented in accordance with applicable data protection laws.
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Dripdrop does not knowingly collect any Personal Identifiable Information from children under the age of 13.
If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
Under the CCPA, among other rights, California consumers have the right to:
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy.
Our standard retention periods are:
Where information is no longer required, it is securely deleted or anonymised.
Depending on your location and applicable law, you may have the right to:
To exercise your rights, please contact: dpr@dripdrop.io
We may request additional information to verify your identity before processing a request.
If you believe that your personal information has been processed in violation of applicable data protection laws, you have the right to lodge a complaint with your local data protection authority.
The competent supervisory authority for Dripdrop ApS is Datatilsynet (Danish Data Protection Agency), Carl Jacobsens Vej 35, 2500 Valby, Denmark — www.datatilsynet.dk.
We encourage you to contact us first so that we have an opportunity to address your concerns.
We may update this Privacy Policy from time to time to reflect changes in:
The latest version will always be available on our website and will include the date of the most recent update.
If you have questions regarding this Privacy Policy or our processing of personal information, please contact:
Dripdrop ApS
Søren Frichs Vej 25
8000 Aarhus C
Denmark
Email: dpr@dripdrop.io